Anyways, going back to the main topic, I was impressed by what Marvin Bower articulated in his 1997 book, The Will to Lead, as five responsibilities of a professional consultant. I go a step further to add an overarching sixth responsibility that sets the foundation for these five responsibilities. 0. Must hold oneself accountable for being morally right in everything he/she does 1. Must put client’s interests ahead of the firm’s interests 2. Must adhere to the highest standards of truthfulness, integrity, and trustworthiness 3. Must keep to himself/ herself the client’s private and proprietary information 4. Must maintain an independent position and tell the client the truth as he sees it 5. Must provide only services that have real value
To do this, key ingredients, that Marvin called the McKinsey persona, are: _ Being selfless _ Being prepared to sacrifice money and fame for the sake of building a stronger firm _ Never look for public credit _ Confident and discreet
A true consultant actually ends up playing four roles: _ Lawyer for the discretion and integrity _ Engineer for the scientific, fact-based rigor and precision to the task _ Doctor for dispensing advice to unhealthy organizations on how to get better and to healthy organizations on how to stay that way _ Priest for serving clients and being a responsible member of the community
Over the last few days, all the events happening around me have annoyed me to no end about how people have lost basic sense of rationality, humanness, and morality. Countless events to substantiate this but here’s a few… HM disposal Former Nestle CEO Victoria Secret Boston
Stepping back, I feel the only thing that distinguishes humans from other God’s creations (aka animals, plant life, and everything between the sky and underground) is this very “humanness” – defined by compassion for fellow humans, and respect for mankind.
Professional reflections – My first year of consulting at the Firm
On May 8, I would have clocked in a full 365 days as a member of the Firm (what is internally referred to payday loans in Colorado as 1+0 in the firm). And it has got me thinking of how my journey has been thus far… so over the next couple of weeks, I will share my reflections from within.
What started out as a dream job has turned into finding my true passion… a calling which combines (1) working with the best minds to solve some of the complex organizational problems, (2) pushing for professional excellence with independence respected by others, (3) realizing the profound ability to connect deeply with clients, and (4) adding a sense of meaning to my life and those of others around me.
As consultants, there is definitely a strong sense of responsibility to the organizations we serve and also the stakeholders within (employees from the front line to the C-suite, shareholders, customers, suppliers, and regulators included). Few lessons I have learned in the course of solving some challenging topics has been: 1. Do not lose sight of the “human element” in consulting work. This human element approach gets me to a fundamental principle: We should not view a human as an economic unit and then endeavor to find the most economically viable solution viewing all problems from the angle of the economic effect and cost. And the basic premise of “unlimited wants, limited resources” has to be corrected since most of the informed people in the world have realized by now that the resources are ample enough to completely satisfy the basic needs of all.